Refund and Return Policy

Thank you for shopping at EliteBrew. We are committed to providing you with high-quality coffee machines and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please keep the receipt or proof of purchase.

2. Return Process

1. Initiate the Return: Contact our customer support team via WhatsApp at [Your WhatsApp Number] or email us at [Your Email Address] to initiate the return process. Please provide your order number and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
3. Packaging: Pack the item securely in its original packaging, including all accessories and documentation.
4. Shipping: Ship the item to the address provided in the return authorization. You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Exchanges

If you wish to exchange an item for a different model or a replacement due to a defect, please contact our customer support team. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

5. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged after delivery.
• Items not in their original packaging.
• Items returned more than 30 days after delivery.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs. Please provide photos or videos of the damaged or defective item to expedite the process.

7. Shipping Costs

You are responsible for paying the return shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

• Via WhatsApp: [Your WhatsApp Number]
• By email: [Your Email Address]